Lora was exceptional over the phone, I needed assistance with questions about lowering my monthly insurance payments, and what steps could be done about it under my policy. Lora took the time and explained everything thoroughly, In ways so I can save on my monthly bill. She even explained about a supplemental health policy I did not know State Farm had, thank you so very much. As I am a college student right now, and trying to save on my bill each month, and Lora answered all my questions with providing exceptional knowledge on what can be done about it, and what State Farm can do for me. Lora is awesome! Thank you!